First Impressions Count


First Impressions Count is a freely downloadable workshop designed to help churches reflect on the welcome that a visitor experiences when they first walk into a church. Designed for a 2 ½ hour training session, the workshop is divided into three sessions: creating a welcoming building, being a welcoming people, and welcoming through inclusion.

To lead a First Impressions Count workshop, open the User's Guide and follow the instructions to download the material. 

Users' guide

Facilitator's guide

Participants' sheets

PowerPoint presentation

 What's Your Welcome?


Church Experience 


Church Attraction


Church Advice


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