Please note that queries about the Advanced Module Online Safeguarding course should be made in the first instance to your Regional Officer for Safeguarding (ROS or Training Officer.
Here are some helpful pointers for issues we get asked a lot:
1) I can't see the Advanced Module on the MCBX Dashboard.
If you are not seeing the 'Creating Safer Spaces - Advanced Module' on your MCBX dashboard, please check that you have registered with the same email address as was on the email you received from us to confirm your registration. If you've used an alternative, it will not work.
Likewise, if you've not received an email from us explaining how to register with MCBX, then you are not registered - please contact your Regional Officer for Safeguarding, or local training officer to get registered.
2) I am being told my email is already in use
If you are told your email is already in use and it won't allow you to register, it may be that you've previously registered with MCBX. In that case, either use the password you used before or go to 'Need help logging in?' (just under Password on the Sign In screen) and follow the instructions to reset your password.
3) It won't let me progress to the next module
If you are 'stuck' and unable to progress beyond a given module, click on the 'Progress' link to the left of the screen. This will bring up a bar chart showing your progress to date. If any of the bars in your unit are not all the way to the top, then that's where your problem is.
Scroll down to the relevant unit and note which score(s) is/are marked 0/1 - these are the questions you need to correct in order to progress. You can jump towards the area of the course you need by clicking on the blue link above the relevant section.
4) I want to know about my gathered session
If you want to know about your gathered session, please contact your Regional Officer for Safeguarding or training officer locally. We do not have that information.